Shipping and Delivery
Shipping Rate: We have a flat shipping fee of $14.50AUD for orders worth $50 or more, which covers shipping Australia-wide. If your order value is less than $50, you can pick-up your order from the cafe.
Australian delivery is available to all areas via Sendle Courier Service.. all orders are posted within 24 to 48 hours of ordering ‘In Stock items. Items not in stock at the time of ordering will ship within 24 hours of arriving at our warehouse. Most Sendle deliveries will arrive within five business days of the shipping date. Please contact us at info@cassowary.cafe for details of any delivery not received within seven days of order confirmation.
Outside of Australia: We do not ship outside of Australia.
Ordering and Shipping Process
Once you have placed your order and completed the payment, you will receive a confirmation email that includes the item purchased, your details and your order number. Please make sure you have checked your Spam/Junk folder. If you have not received the email, info@cassowary.cafe immediately.
You will receive a shipping notice with a tracking number once the item has been dispatched. Please make sure you have checked your Spam/Junk folder. If you have not received the email, contact info@cassowary.cafe.
We ship the majority of our items via Sendle Couriers, which means a signature may be required upon delivery. Please make sure you check the estimated time of arrival for your item and are available to sign for it upon delivery. Otherwise, the item will be taken back to the nearest Sendle depot. office or depot.
Returns and Refund Policy
We want you to be satisfied with your purchase from the Site, so we have a 14-day return policy. If you are unsatisfied with any purchase you have made from the Site, and the products are in as-new condition and in their original packaging, please contact us via our contact us page within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items and how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to the store in which it was purchased: